Return Policy - Rural Energy
Timeframe: Customers have thirty (30) days from the date of purchase to initiate a return.
Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as electrical components, may not be eligible for return. Please check the product description or contact our customer support for more information.
Restocking Fee: Returns are subject to a restocking fee. The restocking fee amount will be specified at the time of return and will be deducted from the refund amount.
Return Process: To initiate a return, please contact our customer support team, provide your order details, reason for return, and any relevant supporting information. Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
Shipping and Handling: The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping service and obtaining proof of shipment for your return. We cannot be held responsible for lost or undelivered returns.
Refunds: Once we receive and inspect the returned item and if the return is approved, a refund will be processed to your original payment method within three business days. Please note that shipping and handling charges are non-refundable, unless the return is due to our error.
Exchanges and Store Credit: If you would like to exchange an item for a different size, color, or product, please contact our customer support to check availability and arrange the exchange. In some cases, store credit may be offered as an alternative to a refund. Store credit can be used towards future purchases on our webstore.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. Provide details of the issue along with supporting evidence, such as photos or videos. We will arrange for a replacement or refund, depending on product availability and your preference.
Non-Returnable Items: The following items are typically non-returnable, unless received in a damaged or defective condition:
- Electrical Components
- Personalized or custom-made items
- Digital downloads or subscriptions
Changes to the Return Policy: We reserve the right to modify or update our return policy at any time. Any changes will be effective immediately and will be posted on our website.
If you have any questions or need further assistance regarding our return policy, please contact our customer support team. We are here to assist you and ensure your shopping experience is enjoyable and hassle-free.