RVR FAQ
What dimensions can the Trailer Valet handle?
A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer’s dimensions.
Will the Trailer Valet work on my double-axle trailer?
Yes, as long as your trailer weight distribution is properly shifted toward the front of the trailer.
What vehicle types does the trailer valet support?
The RVR supports recreational vehicles (RVs), boats, and other similarly sized towable vehicles.
What weight will the trailer valet support?
The Trailer Valet comes in several makes and models, capable of supporting variable loads. RVR: versions are available for 3,500, 5,500 and 9,000 lbs.
Will the Trailer Valet work on inclines?
Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability for any of our products and make a recommendation.
My trailer uses a standard A-Frame hitch assembly loaded with a battery, winch and propane tank, all of which consume space on the hitch tongue. What do you recommend?
The standard RVR3 attachment connects the unit to your trailer frame rather than to the coupler. This attachment is also sold separately and compatible with the RVR5 and RVR9 models.
Is the Trailer Valet motorized?
The RVR is fully motorized with a lithium-ion battery and remote control.
Can the Trailer Valet remain attached to the trailer while in motion?
No, only the 5X is able to be put into a stow position.
What happens if you lose control of the trailer?
The Trailer Valet has an integrated brake which will automatically engage when the motor is stopped. However, the brake works most reliably on flat surfaces. If the unit is at the lowest end of a slope with the nose pointed down, the brake will slow the trailer until the surface flattens out. Depending on trailer weight and slope incline, the RVR may or may not be capable of bringing the trailer to a complete stop until the trailer is on level ground.
Will the Trailer Valet work on dirt, gravel and grass surfaces?
The RVR can handle packed, uneven terrain. We do not recommend using any of our models on other soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If you are unsure whether or not your surface is tightly packed enough, send a clear picture of the surface including your trailer specs to our support email.
How long does the battery last?
The RVR is a fully motorized, remote-operated trailer valet that comes with a lithium-ion battery which will last for around 30-45 minutes of continuous use before it needs recharging. Use time varies with trailer weight.
My Trailer Valet works on my heaviest trailer. Will it work for the others?
Do not assume it will. The function of a Trailer Valet does not exclusively depend on weight; the size, weight distribution, and frame/coupler of your trailer will impact performance. Consult with technical support before making a decision.
Can this device be submerged in water (salt or fresh)?
No, submerging the RVR will damage its internal electronics.
How do I properly maintain my Trailer Valet?
Perform maintenance on your unit at a minimum regularity of 3 months; refer to the manual and/or our YouTube maintenance videos for instructions on how to properly grease the chains and bushings. Wipe down the Trailer Valet with a clean cloth after each use. Do not leave your Trailer Valet exposed to the elements. Avoid contact with water. Do not depend solely on the Trailer Valet to keep your trailer raised, as unexpected horizontal movements can cause the device to collapse, damaging both the Trailer Valet and coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.
The Trailer Valet treads are slipping on the ground and not gaining traction. What should I do?
For heavy boats, this problem may occur when there is insufficient weight on the tongue and excess weight on the tail. Consider shifting more of the trailer’s weight forward or cleaning debris from the surface.
